Frequently Asked Questions
🔒 How does End-to-End Encryption work?
Private one-on-one messages are cryptographically encrypted directly on your smartphone before they travel across the network. Only your designated recipient has the keys to decrypt them.
🧹 How does "Clear Entire Chat" work in v5.7?
In the chat screen overflow menu, choosing "Clear Entire Chat" sets an instant timestamp filter both locally in memory and on the cloud. The chat list re-evaluates immediately with zero lag or lingering messages.
🎨 What tools are in the Studio Photo Editor?
You can crop, draw doodles, add stickers, and type custom text. It features an Alight Motion style horizontal ruler dial for angle adjustment and 1:1 screen-relative touch tracking that stays true even when elements are rotated.
🔐 How do I activate the App Lock Vault?
Open the app, go to Settings → Security & App Lock. You can configure Fingerprint / Face Biometrics, a 4-digit PIN, or Pattern lock with configurable auto-lock timeouts.
🎙️ How do audio voice notes work?
Press and hold the microphone icon in any chat to record. Interactive real-time audio waveforms show voice activity, and you can play back or pause before sending.
⏱️ What is the support response turnaround time?
We guarantee a reply within 1 minute to 24 hours maximum. Our team always strives to answer as swiftly as possible; the 24-hour outer timeframe accounts for potential delays during peak periods.